CONTINENTAL US SHIPPING: Most orders are shipped within three (3) business days. You will be notified in the event of a slight delay.
INTERNATIONAL ORDERS are shipped at actual shipping cost. We will contact you via e-mail for approval of charges before shipping. Delivery will take 5-12 days, or more, depending on the method of shipment and the import regulations for your country from the date we ship.
PLEASE NOTE: You will be responsible for clearing customs. This means you may have to pay taxes and duties. It is your responsibility to be aware of what is permitted in your country. Please do not order any items which are prohibited. We cannot be responsible for items seized by customs.
In the event that your order is returned to us, we will refund the product cost but not the shipping. If products are damaged because of incorrect or incomplete address supplied by the customer, the customer will be held responsible for any and all damage.
International shipping charges are not refundable under any circumstances.
This policy applies to all products sold by Nellie's Naturals:
Returns are accepted for defective products up to 30 days from the date of receipt. The product will be replaced with a new one or another product(s) of the same value.
No empty bottles or jars will be accepted for refund or replacement. No used jars or bottles will be accepted for refund or replacement unless defective.
Shipping costs are nonrefundable since product is shipped at your request.
If you need to return an item, please use our contact form or send us an email at firstname.lastname@example.org